Privacy Policy

Introduction

Welcome to SP Petrochemicals' Privacy Policy. This policy describes how SP Petrochemicals ("we," "us," or "our") collects, uses, shares, and protects information about you when you visit our website, use our services, or engage with us in any capacity related to petrochemical products, industrial chemicals, and related services.

Last Updated: February 7, 2026

By accessing or using our services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with our policies and practices, please do not use our services.

1. Information We Collect

1.1 Personal Information

We collect personal information that you voluntarily provide to us when you:

• Register on our website or fill out inquiry forms
• Request product information, quotes, or samples
• Place orders for chemicals and petrochemical products
• Request technical support or Safety Data Sheets (SDS)
• Subscribe to our newsletters or technical updates
• Contact us through phone, email, or contact forms
• Participate in surveys or feedback programs

The personal information we collect may include:

• Full Name and Designation
• Company Name and Business Information
• Email Address
• Phone Number / Mobile Number
• Billing and Shipping Address
• GST Number / Business Registration Details
• Industry Type and Product Requirements
• Purchase History and Order Details
• Payment Information (processed through secure gateways)

1.2 Automatically Collected Information

When you visit our website, we automatically collect certain information about your device and browsing behavior, including:

• IP Address and Device Identifiers
• Browser Type and Version
• Operating System
• Pages Visited and Time Spent
• Referring Website/Source
• Click-stream Data
• Cookies and Similar Technologies

1.3 Third-Party Information

We may receive information about you from third parties such as business partners, suppliers, logistics providers, and public databases to verify information and enhance our services.

2. How We Use Your Information

We use the collected information for the following purposes:

2.1 Product and Service Delivery

• Process product inquiries and quotation requests
• Process orders and manage deliveries
• Provide technical support and product documentation (SDS/MSDS)
• Process payments and maintain transaction records
• Manage accounts and customer relationships
• Provide after-sales support and services

2.2 Communication

• Respond to your inquiries and requests
• Send order confirmations and delivery updates
• Send newsletters, product updates, and technical information
• Conduct customer satisfaction surveys
• Send important notices about our products and services
• Provide safety updates and regulatory compliance information

2.3 Business Operations

• Improve our website, products, and services
• Analyze usage patterns and trends
• Conduct market research and product development
• Prevent fraud and ensure security
• Comply with legal and regulatory requirements
• Maintain quality control and safety standards

3. Information Sharing and Disclosure

We may share your information in the following circumstances:

3.1 Service Providers

We may share information with third-party service providers who perform services on our behalf, including payment processors, logistics companies, IT service providers, and professional advisors. These parties are bound by confidentiality agreements.

3.2 Business Partners

We may share information with manufacturers, suppliers, logistics partners, and testing laboratories as necessary for fulfilling orders and ensuring product quality.

3.3 Legal Requirements

We may disclose your information when required by law, court order, government request, or to protect our legal rights, including compliance with chemical safety regulations, environmental laws, and other applicable regulations.

3.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure Socket Layer (SSL) encryption for data transmission
• Secure servers and firewall protection
• Regular security assessments and updates
• Access controls and authentication procedures
• Employee training on data protection

However, no method of transmission over the internet is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.

5. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal obligations)
• Opt-out: Unsubscribe from marketing communications at any time
• Data Portability: Request transfer of your data to another service

To exercise these rights, please contact us at petrochemicalssp@gmail.com

6. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us: